At Primepieces, operated by Gowen Innovative Solutions Private Limited, we are dedicated to providing a smooth, reliable, and hassle-free shopping experience. In this policy, “we,” “our,” and “us” refer to Gowen Innovative Solutions Private Limited, while “you,” “your,” and “user” refer to individuals placing orders on our platform. By placing an order, you accept the terms described below.  

Shipping Coverage  

• Deliveries are available to all serviceable pin codes across India.  
• International shipping is not currently offered.  

Order Processing  

• Orders are generally processed within 1–2 business days after confirmation, excluding weekends and public holidays.  
• A confirmation email containing complete order details will be sent to your registered email once the order has been processed.  

Delivery Timeline  

Standard delivery typically takes 3–8 business days, depending on the delivery location and courier service availability.  

Unsuccessful Delivery Attempts   

Deliveries may fail under the following circumstances:  

• The provided shipping address is incorrect or incomplete.  
• The recipient is unavailable at the delivery address.  
• The package is refused at the time of delivery.  

Action: In such cases, the order will be returned to our warehouse. Customers can contact us to arrange re-dispatch.  

Damaged or Lost Orders  

• Damaged Packages: If your order arrives damaged, contact customer support within 48 hours and provide clear photographic evidence.  
• Lost Orders: For items lost in transit, a replacement or refund will be provided after verification with the courier partner.  

Contact Information   

For any questions or assistance regarding shipping or delivery, please contact us at: Goweninnovativesolutionspvtltd@gmail.com. We are committed to ensuring every delivery is secure, timely, and stress-free.